Returns

At Jon Hart Design we make the highest quality merchandise and want all customers to be completely satisfied with their Jon Hart Design products. As Jon Hart Design products are custom made and personalized with a monogram, only certain products made of coated canvas can be returned. There are a few rules to abide by as follows:

• Please call Jon Hart Design Customer Service at (210) 226-8544 and explain what product you have, to determine if a return is possible. Please refer to the product tag for product name, style # and color.
• For products made of All Leather and Texas Mink no returns are available
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• Some products made with coated canvas material may be able to have a new monogram patch applied to the product. For these products there will be a 20% restocking fee charged for return of the product.
• Shipping and handling charges are not refundable.
• All returns must be made within 30 days of delivery. No exceptions.

We recommend that you insure your return/exchange for the full value of the merchandise and ship via a trackable carrier (USPS Priority Mail, UPS, Fed-Ex, etc.). The carrier will be responsible for a lost or damaged package. The product should be shipped to:

Jon Hart Design
Attn: Customer Service
221 Burleson St.
San Antonio, Texas 78202

If you purchased your product from one of our retailers, please contact the retailer for the return.

Jon Hart Design Shipping Policy

Jon Hart Design ships orders via United Parcel Service (UPS) ground delivery service.  Orders which are returned to     Jon Hart Design by UPS due to an incorrect address provided by the customer or lack of Apartment/Suite # will result in additional charges to the customer for the cost of reshipping the order.

Jon Hart Design reserves the right to modify its Policies.