Design Return Policy
At Jon Hart Design we make the highest quality merchandise and want all
customers to be completely satisfied with their Jon Hart Design products. As
Jon Hart Design products are custom made and personalized with a monogram, only
certain products made of coated canvas can be returned. There are a few rules
to abide by as follows:
- Please call Jon Hart Design Customer Service at (210)
226-8544 and explain what product you have, to determine if a return is
possible. Please refer to the product tag for product name, style # and
- For products made of All Leather and Texas Mink no returns
- Some products made with coated canvas material may be able
to have a new monogram patch applied to the product. For these products
there will be a 20% restocking fee charged for return of the product.
- Shipping and handling charges are not refundable.
- All returns must be made within 30 days of delivery. No
that you insure your return/exchange for the full value of the merchandise and
ship via a trackable carrier (USPS Priority Mail, UPS, Fed-Ex, etc.). The
carrier will be responsible for a lost or damaged package. The product should
be shipped to:
Jon Hart Design
Attn: Customer Service
221 Burleson St.
San Antonio, Texas 78202
If you purchased your product from one of our retailers, please contact the
retailer for the return.
Jon Hart Design Shipping Policy
Jon Hart Design ships orders
via United Parcel Service (UPS) ground delivery service. Orders which are returned to Jon Hart Design by UPS
due to an incorrect address provided by the customer or lack of Apartment/Suite
# will result in additional charges to the customer for the cost of reshipping
Jon Hart Design reserves
the right to modify its Policies.