Check our Bulletin to stay in the know on all things Jon Hart
We will update this weekly to communicate hot topics to our Retailers.
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  PERSISTENT LINKS IN THIS SECTION                                                                                                                                                     

  TIME SENSITIVE UPDATES ARE BELOW THIS SECTION


Click here to read April 29th: Retail Update email

CLICK HERE TO ACCESS JHD HI RES LIFESTYLE IMAGES (updated as of 04/01)

CLICK HERE TO DOWNLOAD "A GIFT IS ON ITS WAY" CARDS TO GIVE TO CUSTOMERS WAITING ON A GIFT

2020 AUGUST UPDATED CATALOG & PRICE SHEETS  (updated 08/05)

  • We're temporarily removing Burgundy and Navy as color options for the JH canvas until there is more consistency with the color.  Burgundy and Navy are STILL AVAILABLE in all coated canvas products and laundry bags.


CLICK HERE TO VIEW THE 2020 RETAIL PARTNER PROGRAM

Dear JHD Retailers,

We hope you are as excited as we are when we launch new products and colors. 

Giving you a sneak peak of the products and enabling you to pre-order is intended to allow you to prepare and order inventory sooner.

The product launch date that we share with you, is the launch date… no sooner. 
Please be considerate of the dates we provide and do not share the products publicly until the actual launch date.  If you have already, please remove them.

Forgive us if we haven’t been clear about this in the past.  We will ensure that we are going forward.

Thank you, 

JHD Family


CLICK HERE TO VIEW GENERIC SAYINGS AND HASHTAG IDEAS

***OUR CURRENT TURN AROUND TIMES ARE DELAYED DUE TO WORK SAFE/ STAY HOME ORDERS****

CLICK HERE TO VIEW THE LIMITED OLE COLLECTION CATALOG INSERT


Above is a video recording as an example of how to promote your Jon Hart Design product via any social media platforms you utilize. Please watch and feel free to pull content to include in your next video!


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  TIME SENSITIVE UPDATES HERE

POSTED 8/4/20:

NEW/REDESIGNED ITEMS ANNOUNCED--

  • JH Messenger Bag
  • JH Two Suiter 
  • 360 Carry On Wheels (redesigned) 
  • 360 Large Wheels + Garment Sleeve (redesigned) 
  • Bird Bag (Redesigned) 

Items can be found under "New Items" tab (you must be logged onto retail account). These items will be launched to the public Aug. 17th. 


POSTED 7/17/20:  

All laundry bags will now come with a natural patch.  Olive and Khaki previously came with an oiled leather patch.  Please contact customer service for any orders that have already been placed and require an oiled leather patch.


POSTED 7/13/20: 

We’ve added a couple more links to the persistent links section above… 

  • list of items that we use daily to clean or trim our products.  You probably have some of these items already.
  • A full list of items that have re-monogramming restrictions or limitations.  We sent a list to you last year and have recently updated it.  If you are a hot-stamper and need to re-patch an item on this list due to a hot-stamp mistake, please contact returns for options.

POSTED 7/1:

Over the last year we have transitioned our coated canvas fabric purchasing to primarily one American manufacturer. As a result, one color in particular is a different shade.

Although it’s not unusual to have some color variation between production runs, the Red material difference is significant. The previous red (travel kit on top) has been replaced by a more vibrant red (Frio on bottom). We only have a handful of items in inventory with the previous red.

If you have customers that are long-time red collectors, you may want to advise them prior to future purchases.



e-Mailed 6/26:

Dear JHD Retailers, I hope this finds all of you well!!  I wanted to share a few things. We have made some changes here in the office. Some of you have already talked with our newest Customer Service Member, Clarissa. She is a recent grad from the University of Texas at Austin and loves Jon Hart.  We are excited to have her. We know you will enjoy working with her.  Our other change is in the returns department. Nikki is no longer with us. We are all pitching in while we train her replacement. We ask for your patience and understanding. With that said, I really need your help with RA’s: 

• DO request an RA# from returns for remonos, monos, repatches, returns, exchanges, etc.

• DO complete an RA sheet with detail for each product (item & work requested)

• DO write the RA# on the outside of the box

• DON’T add additional items that weren’t part of the RA

We receive boxes every day with no RA# and/or detail. It slows the process way down when we have to look for clues and often these boxes are put to the side until someone claims them. You may have sent an e-mail but it’s hundreds deep by the time we receive your boxAs most of you know we had a manufacturing error in our new Lil Chills. I am happy to say we have fixed the problem and made it even better for those of you who hot stamp in your store. You can find a helpful video on the bulletin.  I know that Markets have been changed to August, however we still want to offer the Market Special Promotion!! It will start June 29th and end on July 10th!! You will receive promotion pricing and FREE hot stamping during this promotion. Don’t forget you must select the drop-down Market Special, so we know to adjust your price and remove the hot stamping charge.  

e-Mailed 6/24:

Dear Retailers,
Congratulations to so many of you that have reopened or are in the process of re-opening. If you aren’t able to open yet, we hope that it will be soon. It’s been a tough few months for us all and persevering has a new meaning.

We appreciate your continued patience as we work to fill your orders. Although it has been hard to understand, manufacturing restrictions have been much slower to lift at our home in San Antonio, Texas than most other sectors, including retail. Re-opening has been a moving target for the last two months and as mentioned in Julie’s previous e-mails, we were permitted to operate at 50% occupancy as of 3 weeks ago.

Because re-opening has been so slow, so has fulfillment. In the spirit of transparency, I’d like to share with you what our average fulfillment times have been running and when we expect them to improve.

  • For March & April orders, we averaged a 16 day turn-around. Some orders went out twice as fast and some took twice as long depending on the size of the orders and the products. In April, our factory was re-purposed to make masks for the local health department, military bases and essential personnel. As a result we updated our website to indicate 2+, 3+ or 4+ weeks over the COVID delay date posted for every item.
  • Our inability to build inventory caught up with us in May and most everything was made-to-order at 25% factory occupancy. We have averaged 17 days for May orders with 20% left to go which will clearly increase the average.
  • We are still working on more than half of our June orders to date. We expect June to average around 17 days although there will be outliers that ship faster or take longer.

Although we are not where we’d like to be, the progress we’ve made in the last week is encouraging. We hope to return to normal turn-around times within the next few weeks as we return to our normal manufacturing processes. 

We know that your customers are anxious to receive their items.  Please let them know that we appreciate their loyalty and are working overtime within the health and safety guidelines, which continue to evolve, to make their items as quickly as we can. 

Thanks again for your patience and understanding,

Sharon Durham

President- Jon Hart Design 



e-Mailed 6/4/20: 

Dear JHD Retailers,

Our State and Local Leaders are allowing manufacturing companies to open at 50% occupancy. This is what we need to achieve in order to operate at full capacity. I want to first Thank You for your patience and understanding as we had to navigate our way through a difficult time. We want to ask you for your continued patience as we get everyone back in place, working. All our amazing employees are eager to get back to work. I also want to share with you how proud I am to be part of the JHD family! I can honestly say if we did not have the leaders, we have today COVID might have beaten JHD, however, our leadership rose to the occasion and took care of their employees and retailers! I look forward to all the new and wonderful things we have in the works for those who love our product. 😊

Due to some changes, we had to make we have decided that it would be best for us to have set hours for visitors. 

Please make a note of our new lobby hours. We will be open Tuesday and Thursday: 10-2 pm. If you have a pick-up, please call us an hour before so we can have all your items ready in the front lobby. Again, thank you for all you do!! 

Happy Jon Hart Day,

Julie Sansavera

POSTED 5/11/20: Ole Pearl and Ole Tourney Tote are no longer available to order. 

  POSTED 5/6/20: Ole is now visible for retailers ONLY! We have limited amount of material left. Once we run out we will be taking Ole off the website. Please be cautious when taking orders for Ole and check the website first!

  POSTED 5/4/20:  Please check your inbox for continued communication from Julie Sansavera for updates on production and Ole.  Emails were sent 4/29/20 & 5/3/20.  

  • San Antonio is under and extended Work Safe/ Stay Home Order until May 20th
  • Although Jon Hart was initially deemed non-essential and unable to operate, we began sewing masks for essential personnel in April.  This has enabled us to partially operate.  The health department has been here more than once.
  • We are shipping items that we have in stock and/or are sewn in satellite studios and then quarantined for 72 hrs before entering the main building    
  • As previously announced, the Grad Promo has been extended through May for Retailers Only
  • The Ole Collection will end publicly on 5/5/20.  Retailers will be able to order items for an additional two weeks or while supplies last, whichever comes first.
  • All items have extended shipping timelines.  If you ask for 'Ship Complete' it will take longer.  We will try our best to optimize shipments if you do not mark 'Ship Complete'
  • The "Together #100MillionMask" White Grande philanthropic promo is launching on 5/5/20.  The profits from this item will be used for mask donations, therefore it is not offered at a wholesale rate.  In addition, the material is not our traditional coated canvas.                                                  


 POSTED 3/31

Our “From a Distance” program will allow you to receive credit for sales placed on the Jon Hart Design website.   We’ll process the order, collect the payment and send the items to the customer.

 Here’s how it works:

•       You create a special code for your store here

•       Once confirmed via e-mail, the code will be active and you can start sharing it.

•       When your code is used, you will receive 40% of the product sales via a credit.  This credit will be available at the end of the program and can be used for outstanding invoices or future purchases.

 Please know, this program is completely optional, and you can give out the code as much or as little as you’d like.  Based on current social distancing guidelines, we expect this program to be in place until the end of April 2020.



 POSTED 3/25/20

A few new offers for now and the future as our plans evolve with the current situation. 

  • To help in the future: All retailers will be extended the graduation promo pricing through the end of May.  We hope this gives you additional time to rebound from the current disruptions.
  • For those of you that we can help now, we’re going to bring back the Free Makeup Case Organizer with purchase of Makeup Case
    • This will be valid 3/26/20-3/31/20  
    • No code needed
    • Cannot be combined with grad promo discounts (if you add it to a trunk show order we’ll adjust the price of both the makeup case & organizer during processing)
    • Excludes the Ole’ Makeup Case
  • Free hot-stamping for the rest of the month.  We made this available for drop-ship orders last week and are now extending it to all orders.  We’re hoping this helps both Hot Stampers who can’t physically Hot Stamp right now as well as non-Hot Stampers.  Not able to combined with any other promotions. This will be valid 3/26/20-3/31/20.  

 POSTED 3/24/20 :  A Stay Home/Work Safe order has been issued by the Mayor of San Antonio through April 9th which impacts Jon Hart Design operations.  Unless you've told us differently we will ship your orders ASAP.  We will be operating with a minimal crew for the next couple of weeks and doing our best to serve you and your customers.


 POSTED 3/20/20 

We know that drop-shipping is more important to you than ever.  We also know that shipping charges diminish your margins.  During the government imposed COVID-19 restrictions, we’re doing two things to help you out:

1.       We will not charge you for hot-stamping on your drop-ship orders. This discount should tremendously help you recover margin from shipping costs- in other words, continue to charge your customer for hot-stamping and it should cover a considerable amount of the shipping so that you can offer free or flat-rate shipping.  To take advantage of this, simply add the ‘DROP SHIP HOT STAMP PROMO’ product to your cart listed under ‘New Products’ on the website (also on Quick-Order Form).  This is only visible to retailers and will take effect starting March 21, 2020. The mono fees will still show up in your shopping cart but will be removed before you are invoiced. You are not able to combine this drop ship promo with any other promotions.

2.       We will continue to take advantage of FedEx’s flat rate shipping where we can.  Although we cannot ship larger items/orders via FedEx it does help eliminate the extra UPS surcharges for residential or extended distances for smaller items/orders that can sometimes double the shipping rate.  


03/02/2020-- Ole Catalog insert available for download on promotional content along with an updated catalog for new items


02/25/20 -- OLE COLLECTION

  • We have a special edition limited run launching on Monday, March 2nd and will be available until May 5th or while supplies last
  • It adds a little fiesta to a handful of our best-selling items and even includes a couple of items available in our previously retired fuchsia

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Although we cannot offer fuchsia outside of this line for any other products for any amount of time, if you have a customer that misses fuchsia, they will find something they love


CLICK HERE TO DOWNLOAD TRUNK SHOW AND GRADUATION PROMO MARKETING MATERIAL (these will be updated, so check back continuously)

Feb 3rd & 4th: 13% off Rose and Red Grande #701 and Chico #700 plus free mono on those items (code: ARROW)

Feb 5th & 6th: 20% off in-stock Rose Bottle Baskets (code: KISSES)


JANUARY MARKET SPECIAL

You can find our January Market Special on the Promotional Content page, as well as in the links above...

Market Special will end on JANUARY 21ST.


2020 PRICE CHANGES

Price changes will take effect on Wednesday, January 8th. Please be sure to review carefully, as all items have not seen an increase, and some have even decreased.

You can find our new Retail & Wholesale Price Sheets on the Promotional Content page, as well as in the links above...

JANUARY 2020 CATALOGS

You can find our 2020 January Catalog on the Promotional Content page, as well as in the links above... This reflects price changes, as well as our new color & new items.

Please feel free to download & print out the catalog, should you choose to keep one with your display, as we have gone fully digital for 2020.

NEW COLOR & NEW ITEMS

Our new Coated Canvas color, LEMON, is now live! As well as a handful of new items...

See below for a comprehensive list of new item info - or see the new price sheets & catalog.

#360 Pearl: $17 / $35

#321 Leather Luna: $68 / $140

#702 Pod Pouch: $7 / $15

#211 Wristlet (Redesigned): $37 / $76

#2822 JH Scout: $140 / $290 (please allow up to 4 weeks for production on this item)

#2221 JH Southtown: $200 / $414 (please allow up to 4 weeks for production on this item)

DISCONTINUING FOR 2020

- Boarding Case

- Houstonian

- Easy View Organizer

- Game Day Tote

- Large Wheels now comes with Garment Sleeve

***HOT STAMPING RETAILERS***

Q1 perk - 30% OFF all discontinued items!

Please keep an eye on your inbox this week for more info.

If you don't receive an email from us please contact our Retail Coordinator katherine@jonhartdesign.com on how to take advantage of this deal.


General Info:

-If we are having multiple promotions going on at once, there is NO DOUBLE DIPPING, which means you can only use one promotion on each order.

-Greek & University items will NEVER be apart of any promotion that has a percentage off of an item due to royalty fees*****

-If you place an order and have an issue with the order please call or email immediately due to the quickness of processing, if it is after 4:30 please email ASAP.

-The Luna bag is 3 different items. There is a Clear Luna #319, Vinyl Luna #320, and an all leather Luna #321

-If you have 60+ items in your cart it is best to submit separate orders... this will help with website functionality

Click here for: 2019 JH Bulletin

Click here for: 2018 JH Bulletin