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|Do you ship to my country?|
|Please create an account by clicking the "My Account / Order Status" link at the top right hand side of our site. During signup we'll ask for your shipping address details including country. If your country is not in the dropdown menu of available countries, unfortunately we cannot ship to your country at this time.|
|What are my payment choices?|
|During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.|
|When will my order ship and what are my shipping charges?|
|Shipping is automatically calculated prior to submitting your payment information. We will ship your order shortly after we receive payment from you if the item is in stock.|
|What is the return policy?|
PRODUCT RETURN POLICY
At Jon Hart Design we make the highest quality merchandise and want all customers to be completely satisfied with their Jon Hart Design products. As Jon Hart Design products are custom made and personalized with a monogram, only certain products made of coated canvas can be returned. There are a few rules to abide by as follows:
Please call Jon Hart Design Customer Service at (210) 226-8544 and explain what product you have, to determine if a return is possible. Please refer to the product tag for product name, style # and color.
For products made of All Leather and Texas Mink no returns are available
Some products made with coated canvas material may be able to have a new monogram patch applied to the product. For these products there will be a 20% restocking fee charged for return of the product.
Shipping and handling charges are not refundable.
All returns must be made within 30 days of reciept of delivery. No exceptions.
We recommend that you insure your return/exchange for the full value of the merchandise and ship via a trackable carrier (USPS Priority Mail, UPS, Fed-Ex, etc.). The carrier will be responsible for a lost or damaged package. The product should be shipped to:
Jon Hart Design
Attn: Customer Service
221 Burleson St.
San Antonio, Texas 78202
If you purchased your product from one of our retailers, please contact the retailer for the return.