Product Care

We recommend KIWI products for conditioning, waterproofing, and cleaning our leathers. Our coated canvas can normally be cleaned with a soft brush, soap, and water. For tough soils and stains, one of our coated canvas material manufacturers (Haartz) recommends Wolfsteins Pro-Series by Raggtopp which can be found at


Our wheeled luggage is made to withstand the rigors of travel.  Of course, the more you use your luggage the more tell-tale signs of travel become apparent.  However, some travelers actually prefer the look and feel of more seasoned pieces.  Those who want to keep their luggage looking like new may prefer to use Jon Hart Design clear plastic covers.  

We highly recommend these covers to protect luggage made of lighter and brighter colors such as: fuchsia, lime, tan, saddle, red, and ocean blue. Currently, JHD clear plastic covers are already included in the price for the Large and Super Wheeled products as they must be checked on commercial airlines.  The clear plastic covers are available through our authorized retailers and Jon Hart Design.


The pull handle on the wheeled luggage is designed for ease of movement (pulling the luggage) and not to lift or carry the luggage.  Excessive weight or pressure on the pull handle may cause damage or breakage.

For more information on our guarantee, products or orders please contact Jon Hart Design Customer Service at (210) 226-8544.

For returns and remonograms, please email [email protected]

Please allow up to 10 business days for response on returns